SharePoint Document Management Engineer (12-month FTC/Secondment) Full Time

Bank Of England
Overview

Scale G
12-month fixed-term contract
Location: Leeds or London

Technology Directorate

The Technology Directorate provides information and system technology services to all business areas in the Bank as part of Central Services. Our key objective is to support the policy and operational divisions to meet the Bank’s stated objectives.

Job Description

This is a fixed term 12-month contract role ending October 2026. We are looking for a knowledgeable M365 specialist to help support the Bank’s new approach to the document and records management system.

The Bank is migrating our document management solution from a legacy toolset to M365, primarily using SharePoint for document management. The Bank will also be using Microsoft Purview extended with a custom Azure Cloud solution to meet the Bank’s records management requirements. We are currently in a pilot phase, and the successful candidates will support the organisation during and after the remainder of the deployment of the solution. This role will include working as part of an on-call support rotation covering evenings and weekends.

This is an ideal opportunity if you are passionate about empowering people to be more productive and delivering a modern workplace experience at pace. This will be truly revolutionary for the Bank, and an opportunity to quickly leave a lasting legacy on a critical UK institution.

Working pattern

This role is open to flexible working patterns, which include:

• Job share
• Flexible start and end time to each day
• Part time
• Compressed hours

A 40% in-office attendance requirement can be spread across the month to accommodate diverse working patterns, such as the flexibility to purchase a weekly train ticket for certain weeks.

Day in the role

A typical day starts with a team stand-up meeting where you’ll discuss tasks for the current sprint and seek help with challenges. You will advise 1st and 2nd line support on a few tickets related to SharePoint Online and Microsoft Teams. You will attend the weekly operations meeting to review support cases across the department. If in the office, lunch with colleagues. In the afternoon, you might review the support guidance of a new feature that the delivery team will roll out, and handle a support call about saving a document in SharePoint. Once resolved, you’ll document the fix for others. The rest of the afternoon could involve investigating a tricky issue with sharing documents over Teams, possibly raising a support case with Microsoft to escalate the issue.

Your responsibilities may adapt depending on the needs of the team. These could include:

• Engaging with external third-party vendors for support and ensuring value from services.
• Providing training to end-users and internal SharePoint champions on best practices and functionality.
• Participating in continuous improvement initiatives to enhance performance and usability of SharePoint environments.
• Ensuring visibility of solutions using reporting and monitoring tools.
• Business-As-Usual (BAU) operational support for SharePoint, Teams, and other M365 products, including service requests and incident resolution.

Role Requirements

Minimum Criteria

We are interested in candidates with demonstrable experience of the following:

• The M365 suite of applications including configuring, managing, and troubleshooting SharePoint Online, OneDrive for Business, and Teams (architecture, governance, security models, content management, channels, and search).
• PowerShell scripting for automation and administration tasks.
• Deep understanding of user identity management in a hybrid AD environment.
• Experience in a third-line support team: strong problem-solving, documenting solutions, knowledge base articles, and raising/managing support cases with external vendors for complex issues.

Essential Criteria

We’re looking for someone who:

• Embodies our values and promotes diversity and inclusion.
• Collaborates well with others, with excellent communication to engage with stakeholders and technical teams.
• Has good interpersonal skills and can craft concise documentation for IT colleagues and end users.
• Delivers support work within SLAs to a high standard.
• Is proactive in identifying knowledge gaps and researching unfamiliar topics.
• Has experience working on an on-call support rota.

Desirable Criteria

It would be beneficial but not necessary to have Microsoft accreditation and/or experience in:

• Document and Records Management
• Azure application management and updates, including user management and M365 Groups
• Power Automate Flows and Power Apps solutions
• Configuring, maintaining, and performing backups/restoration for Teams and SharePoint Online
• Large-scale migrations to SharePoint Online
• ShareGate or similar SharePoint migration tools
• Agile methodologies (Scrum, Kanban)
• ITIL practices and service management
• Azure Information Protection / Microsoft Purview Information Protection
• Data Rights Management
• Windows Server administration and support
• Group Policy Objects in a hybrid AD environment

Don’t hesitate to apply if you don’t meet all essential criteria. We value diverse perspectives and contributions. Note that the Bank has a robust ITIL Change Management process and requires evenings/weekends for live systems; compensation is included in base salary with no additional remuneration.

Inclusion and Employment Information

The Bank values diversity, equity and inclusion and aims to reflect society in its workforce. We welcome flexible working and have arrangements to support adjustments in recruitment. We aim for colleagues to spend at least 40% of time in the office monthly, with flexibility for individual/team needs. We are a member of the Disability Confident Scheme and provide information about eligibility and adjustments in the recruitment process.

Salary and Benefits

Salary and flexibility: Leeds circa £40,320 – £45,360; London circa £44,800 – £50,400. Part-time salary and benefits pro-rated as appropriate. Benefits include pension, discretionary performance award, benefits allowance, annual leave, private medical insurance, and income protection.

National Security Vetting

Employment is subject to National Security Vetting and security checks; timelines can vary. Further information will be provided if selected.

Application Process

Role closes on Thursday 2 October. The assessment process comprises two interview stages. Please apply online and ensure all required questions are fully answered. The recruitment process is anonymised at screening.