Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).

SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh.

You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided.  This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.

Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working.  SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.

Benefits

We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include:

• Competitive salary and shared employee / employer contributory pension scheme
• Generous holiday entitlement and option to buy additional holidays after 1 year of service.
• Travel compensation scheme
• Clear development, training and career progression opportunities
• External, online training courses and in-house training
• Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
• Free access to a gymnasium
• Free, on-site parking
• Enhanced family friendly policies
• Showers, lockers, swipe access internal bike store
• Travel season ticket loan
• Annual company day out
• Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme.

Main Purpose of the Role

The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.

Key Responsibilities of the Role

Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager.

Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.

Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.

Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers.

User Account & Access Management: you will set up, manage, and maintain user accounts, permissions, and access controls across various systems.

Asset Management: you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order.

Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.

 

Key Skills, Experience and Qualifications

• Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform.
• A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA.
• Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users.
• Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous.
• Experienced with Microsoft 365 administration including Entra ID, Intune and Teams.
• Comfortable with automation tools such as PowerShell and Ansible.
• Solid understanding of IT security principles, data protection, change management, vulnerability and patch management.

Behaviours that make you brilliant for this role

Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes.

Clear Communicator: your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations.   You resolve conflicts diplomatically and maintain relationships and service integrity.

Problem-Solving and Critical Thinking: you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations.

Reliability and Professionalism: you deliver on commitments and meet deadlines.  You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities.

Apply

To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com.

As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals.

Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national). 

All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance – United Kingdom Security Vetting – GOV.UK –  https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants

As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy

NO RECRUITMENT AGENCIES

Computer-Network Security, Desktop Service and Support, General-Other: IT-Software Development, Network and Server Administration, Systems Analysis – IT

£50,000 to £57,500 per annum (or pro-rata) depending on experience + pension scheme and discretionary bonus

This will be a site-based job at Harwich, with travel required to our other UK sites (Surrey and Cheshire).

The main responsibilities are as follows:

Phone and Email Support: Answering requests from employees to diagnose and resolve their IT problems.

• Ticket Handling: Logging all incoming requests and problem reports in our ticketing system. Documenting all actions taken and solutions provided.
• Troubleshooting and Issue Resolution: Analysing and resolving IT issues, including hardware, software and network problems. Assisting with the installation, configuration and updating of software.
• User Training: Providing guidance and training to employees to prevent common issues and improve understanding of IT systems.
• Collaboration with Other Teams: Working closely with other IT teams to resolve complex issues and ensure effective communication.
• Documentation and Reporting: Updating knowledge databases and creating reports on common issues and solutions.
• Infrastructure Support: Troubleshoot, support & maintain servers and network switches.
• Microsoft System Center Config Manager: Manage clients, software packages, updates and OS deployment task sequences.

Qualification/Skills/Experience 

• Completed education or degree in Computer Science, Information Technology or a related field.
• Proficient knowledge of Microsoft Windows operating systems (Windows 10, 11 & Windows Server Operating Systems) and office software (e.g. Microsoft Office).
• Experience with Cisco IOS Switches (not required but would be advantageous).
• Experience with Microsoft 365 Administration, including Intune, Defender and Exchange.
• Experience with Microsoft Config Manager.
• Experience with scripting languages, including PowerShell, VB and batch files.
• Experience with helpdesk or ticketing systems.
• Excellent communication skills and the ability to explain complex technical concepts in simple terms.
• Team player with the ability to work under pressure and prioritise tasks.
• Willingness to engage in continuous learning and adapt to new technologies.
• Ability to multi-task and meet defined deadlines.

Benefits include:

25 days holiday per year

Healthcare/EAP Scheme

Pension scheme

 

Computer-Electronics-Telecomm Install-Maintain-Repair

To be advised

We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society.

Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture  – the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.

About the role:
The Support Analyst is a critical part of the diverse and exciting technology operations at Somerset House. Working within the IT Department’s helpdesk function, the post holder will be a primary contact for 1st, 2nd and 3rd line IT and network support. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. You will work across a range of technologies and systems, from desktops to SaaS, maintaining ownership of cases from start to finish. Additionally, the role will have the opportunity to participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities.

Please note that this is an onsite role, based at Somerset House in central London, running Monday – Friday.

Responsibilities:

• To be the primary point of contact for residents, members, event partners, and Trust IT support issues and requests. This includes 1st, 2nd, and 3rd line support.
• Resolve all reported IT issues in a professional and timely manner, documenting all activity on the helpdesk ticketing system, conforming to SLA’s and adjusting priorities to deal with urgent issues and requests.
• Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems.
• Proactively research and identify solutions that may benefit the team and the Trust.
• Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution.
• Assist in the delivery of IT services across all events and event spaces, including wired connections, wireless connections, AV components, and VoIP telephony.
• Assist with the configuration of resident office moves, liaising closely with the property team, and the IT Solutions Lead.
• As required, to assist in the testing and implementing of new solutions and adaptations/upgrades to IT services.
• Undertake the training of Trust staff members as required.
• Where occasionally required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
• Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
• Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
• Undertake other duties that may be asked of you from time to time.

Skills, knowledge & expertise required for the role:

Experience:

• Demonstrable technical knowledge of working in an IT service desk or team.
• Demonstrable knowledge supporting and installing operating systems (Windows 10/11 primarily, some Windows Server 2012/2016/2019, some Mac OS) and standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, etc.).
• Demonstrable knowledge supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
•  Supporting of Active Directory, Office 365 (including Exchange), and Azure users, including password resets, account creation, and group policies.
• Demonstrable knowledge of cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
• ITIL Foundation certification and technical Microsoft qualifications are desirable.

Skills:

• A good knowledge of network infrastructure, both wired and wireless.
• A good knowledge of logical network concepts, including VLANs, IPs, DNS and DHCP.
• Strong communication skills with the flexibility to deal with a varied customer base.
• Coaching or training end users in technical expertise.
• Knowledge of VoIP telephony.
• Knowledge of system backups, for example, Microsoft Azure Backup Service.
• Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.

As part of the recruitment process, there will be a practical task to help us assess hands-on technical skills.

Benefits to working at Somerset House:

Mental Health & Wellbeing– Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed- Mental health support and guidance from our in-house trained Mental Health First Aiders – Hybrid working based on having 3 days in the office per week (pro rata if part-time)
– Contribution towards eye tests and glasses
– Trust life insurance scheme

Holiday– Enhanced annual leave – 25 days plus bank holidays – Birthday leave – additional day leave on or within a week of your birthday- Festive day – additional discretionary day off around the Christmas period

Other Leave– Sick leave – 20 days full pay, followed by 20 days half pay – Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependent- Enhanced maternity pay

Pension– 8% employer pension contributions- No minimum requirement for employee contributions- Option for salary exchange- Interest-free loans- Season ticket loan- Cycle to Work scheme

Discounts, offers and free stuff
– The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
– Discounts in Somerset House cafes and restaurants
– Discounts with various high street retailers and restaurants
– Discount to local leisure centres

About Somerset House Trust

Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.

The Trust reserves the right to close a job before its application deadline.

Our Commitment to Anti-Racism, Diversity and Inclusion:

Somerset House is open to all and we value the unique skills of everyone.  Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.

Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.

With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start.

Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.

Systems Analysis – IT

Circa £30,000, plus 8% pension employer contributions