About Us

Evolve is a trusted Managed Service Provider (MSP) supporting a diverse customer base across the UK and internationally. Our clients span Renewable Energy, Property, Professional Services, Finance, and Charity.

Our core values — Security, Service, Integrity — guide everything we do. We deliver robust IT services and cybersecurity solutions, keeping our clients’ systems safe in an evolving digital landscape.

 

We’re a growing business with a clear plan to expand our capabilities and strengthen our presence in the IT industry. We invest in our people, offering professional development and a culture that values both technical excellence and customer care.

 

Why Join Us?

This is an exciting opportunity to step into a key Account Management role where you’ll be the trusted advisor to our clients, ensuring their success while identifying opportunities for growth. You’ll work with supportive technical teams, develop your expertise in cybersecurity, and help shape long-term customer relationships.

 

The Role

As an IT Account Manager, you’ll:

• Build and maintain exceptional client relationships.
• Conduct regular customer meetings and strategic reviews.
• Translate technical concepts (especially cyber protection) into business value.
• Manage customer roadmaps and ensure smooth onboarding.
• Proactively identify upsell and project opportunities.
• Advocate for clients internally, ensuring their needs are met.

 

What We’re Looking For

• Proven Account Management experience in IT (MSP experience highly desirable).
• Strong knowledge of Microsoft 365, Office, Windows, and Windows Server.
• Good understanding of cybersecurity fundamentals (firewalls, endpoint protection, phishing, compliance frameworks).
• Familiarity with PSA and monitoring tools (Autotask, N-able).
• Consultative sales mindset with ability to spot opportunities.
• Excellent communication, presentation, and relationship-building skills.
• Highly organised, proactive, and detail-focused.

 

What We Offer

• Competitive salary + performance bonus/commission.
• Training and career development (including cyber certifications).
• Hybrid/flexible working options.
• Supportive, values-led culture.
• Opportunity to grow with a forward-thinking MSP.

 

If you’re passionate about customer success, account management, and IT services, we’d love to hear from you. Apply today and help our clients succeed securely and sustainably.

Account Management (Non-Commissioned)

£40K – £45K

Location: Multi-site working between The Snow Centre, Hemel Hempstead, and Chill Factore, Manchester

Are you an experienced IT professional with a passion for technology—and perhaps an interest in Snowsports? Are you looking for a hands-on, impactful role where you can shape and drive the IT operations of a dynamic business?

We are looking for a Group IT Manager to lead our IT infrastructure across both The Snow Centre and Chill Factore. In this exciting role, you’ll have the autonomy to innovate and implement changes that support our business and industry needs. We’re seeking a well-rounded IT expert who thrives in a fast-paced environment, with the ability to manage multiple systems and foster a proactive, team-focused approach.

Purpose of the Role

As the Group IT Manager, you will be responsible for overseeing the entire IT infrastructure across both sites. You’ll drive critical projects, optimise systems, and lead technological advancements, ensuring alignment with our evolving business objectives.

Key Responsibilities

• Budget Management: Oversee the annual IT budget and ensure cost-effectiveness.
• Daily Operations: Manage daily IT operations, including server hardware, software, and operating systems.
• System Maintenance: Coordinate technology installations, upgrades, and maintenance.
• Hardware & Software: Procure and implement new and replacement hardware and software as needed.
• System Optimisation: Test, troubleshoot, and enhance information systems for optimal performance.
• Performance Reporting: Generate performance reports for operating systems.
• Compliance: Ensure all IT activities adhere to applicable laws, codes, and regulations.
• Disaster Recovery Planning: Evaluate technology risks to develop a network disaster recovery plan and backup procedures.
• Technology Advancements: Stay current with technological trends and industry best practices.

Leadership & Collaboration

• Be a hands-on leader, with an active presence across both locations.
• Collaborate across departments and sites to understand IT needs and proactively solve challenges.
• Actively participate in management meetings and support other departments as needed, especially during peak times.

Skills & Qualifications

• Education: Bachelor’s degree in IT, computer science, software engineering, or a related field.

• Experience: Proven experience managing IT infrastructure and services with proven experience working in a customer centric environment with real-world guest interaction. Able to fully grasp the guest and operational impact and interplay with IT systems.

• Networking: Proficiency in computer networks, network administration, and installation, ideally to a CCNA level (Cisco, Meraki, Fortinet, Sophos).
• Technical Expertise: Strong knowledge of computer hardware, cabling, wireless technology, and IT security.
• Software Proficiency: Expertise with Microsoft Windows Server (2012-2022), Exchange Online, Azure AD, and related Microsoft products.
• Virtualization: Understanding of Hyper-V and virtualization technologies.
• Additional Systems: Experience with VoIP (3CX), IP CCTV systems, server storage, hardware, Veeam, and Linux (Ubuntu).
• Leadership Skills: Strong management skills, highly organized, with excellent time management and multitasking abilities.
• Analytical Skills: Excellent problem-solving skills and attention to detail.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and public holidays.

Working Hours & Environment

• The Snow Centre and Chill Factore operate 7 days a week, 364 days a year and the business expects a flexible approach to working regular evenings and weekends, whilst being on-hand for emergencies and on public holidays when necessary.
• Ability to split your time equally across both locations with frequent travel expected (full driving licence is advantageous).
• Expected to work from site with occasional off-site working to be approved if required.

 

Company Benefits

• Free skiing and snowboarding
• Discounted food and drinks
• Access to our employee assistance program (extends to family)
• Discounts at national retailers
• 25 days of holiday plus 8 statutory bank holidays

Ready to make an impact in our team? Please send your CV and cover letter to Natalie Macdonald at natalie.macdonald@thesnowcentre.com. Deadline for applications: 22nd November 2024.

Salary