Lead Application Support Analysts

Title: Lead Application Support Analysts

Contract Type: Permanent, Full-Time, 35 hours

Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience

Grade: 11

Reporting Office: Manchester, Trafford

Closing Date: 26th May 2026

Interview Dates: Stage 1 – MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026

 

Please click here for the role profile – Lead Application Support Analyst Role Profile.docx

 

Benefits include:  Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

 

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

 

With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.

 

Join our Business Applications Team at L&Q:

 

We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new.    As the Lead Application Support Analyst, you will have overall accountability for the applications in your team’s portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.

If this sounds like you, we would love for you to apply!

 

Your impact in the role:

 

• Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate.
• Available for out of hours support as per business need.
• Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
• Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts.
• Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
• Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
• Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.
• To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
• Building close relationships with Business Stakeholders and Suppliers.
• Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
• Maintaining the applications strategy and roadmap.
• Taking ownership of major incidents ensuring they are resolved in a timely manner.
• Internal and external Service Reviews.

What you’ll bring:

 

• Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.
• Strong background Service Management.
• Strong working knowledge of the Microsoft Operating environment and system.
• Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
• Ability to explain technical issues to those with non-technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
• Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
• Experience leading and line managing small teams.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

 

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

 

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

 

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

 

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

 

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

 

Click here to find out more about L&Q and why you should join us!

Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience

Lead Application Support Analysts

Title: Lead Application Support Analysts

Contract Type: Permanent, Full-Time, 35 hours

Salary: Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience

Grade: 11

Reporting Office: London, Stratford

Closing Date: 26th May 2026

Interview Dates: Stage 1 – MS Teams: 4th & 5th June, Stage 2 – Face to Face: 11th & 12th June 2026

 

Please click here for the role profile – Lead Application Support Analyst Role Profile.docx

 

Benefits include:  Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

 

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

 

With effect from February 2026, L&Q reserve the right to not shortlist applications from candidates with 3 or more unsuccessful applications within the last 24 months.

 

Join our Business Applications Team at L&Q:

 

We have an exciting new opportunity as we are recruiting for a Lead Application Support Analyst to support the next stages of the Transformation programme and to join us at an exciting time of change at L&Q. Our Business Applications team is implementing a new Target Operating Model, and the team is being increased to support this journey, this role forms part of that process. We continuously invest, grow, and transform our business to provide a better service to customers old and new.    As the Lead Application Support Analyst, you will have overall accountability for the applications in your team’s portfolio, ensuring that they are supported, performant and always meet the business needs. This is a management role, so we are looking for previous management experience. You will report into an Application Services Manager and manage a team of 3-6 Support Analysts and a portfolio of up to 50 applications.

If this sounds like you, we would love for you to apply!

 

Your impact in the role:

 

• Providing second line support for applications within the portfolio and working with suppliers and/or in house squads for 3rd line and other support and maintenance tasks. Potentially undertakes 3rd line support where appropriate.
• Available for out of hours support as per business need.
• Working closely with suppliers to manage and resolve 3rd line incidents and monitor supplier delivery against SLA.
• Monitoring supplier release and upgrade schedules and ensuring that these are scheduled and rolled out so that applications are always on supported versions and platforms. Working with all teams to make sure there are no conflicts.
• Working with the contract management team to support the register of contracts and contract end dates and ensures that renewals and procurements are flagged in plenty of time.
• Leading and managing a team of Support Analysts, being part of the support rota in ServiceNow monitoring, actioning, allocating work and responsibilities across the team, ensuring that there is always adequate cover in place and assuring the work of team members.
• Being an integral member of the Application Management and Support Leadership Team. Supporting the Head of Applications Management and Support in day-to-day management of the function and in developing a vision and driving the function forward.
• To be available to work with the Transformation programme, working with colleagues across Transformation, business users, internal /external stakeholders and Technology.
• Building close relationships with Business Stakeholders and Suppliers.
• Acting as the SME for given applications, supporting technology and business colleagues, and providing advice and guidance as required.
• Maintaining the applications strategy and roadmap.
• Taking ownership of major incidents ensuring they are resolved in a timely manner.
• Internal and external Service Reviews.

What you’ll bring:

 

• Previous experience in a lead role in Applications Management & Support, ideally working in a similar role in medium-large IT organisation.
• Strong background Service Management.
• Strong working knowledge of the Microsoft Operating environment and system.
• Strong Technical understanding of at least one of the core L&Q platforms (D365, Sitecore, Keystone, Total Mobile, NEC).
• Ability to explain technical issues to those with non-technical backgrounds. Strong written, and oral English, with the ability to advise, and inform in a consultative manner.
• Strong organisational and management skills, including the prioritisation of workload able to work under pressure.
• Experience leading and line managing small teams.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

 

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

 

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

 

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

 

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

 

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

 

Click here to find out more about L&Q and why you should join us!

Starting from £65,913 per annum (London weighted salary) or £57,900 per annum (Regional salary), dependant on experience

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us.

So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.

You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.

This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.

What you’ll be doing

• Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
• Owning incidents from investigation through to resolution, keeping customers informed throughout
• Providing advanced troubleshooting across Microsoft Azure, including:
  • Virtual Machines
  • Azure Storage, Backup and Recovery
  • Azure Monitor, Log Analytics and alerting
  • Azure Active Directory and RBAC
• Supporting Microsoft 365 services, including:
  • Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
  • SharePoint Online and OneDrive for Business
  • Microsoft Teams (calling, meetings, integrations and client issues)
  • Microsoft 365 security and compliance features (where applicable)
• Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
• Supporting planned changes, maintenance and service improvement activities
• Creating and maintaining technical documentation, knowledge base articles and known error records
• Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
• Providing on‑site support when required

What will you bring?

• 2–3 years’ experience supporting Microsoft technologies in a production environment
• Strong hands‑on experience with Microsoft Azure
• Strong experience supporting Microsoft 365 workloads
• Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
• Working knowledge of ITIL‑aligned support environments
• Excellent customer service skills with the ability to manage multiple priorities
• Strong troubleshooting, analytical and problem‑solving capability
• Clear written and verbal communication skills, including technical documentation
• Ability to achieve and maintain NPPV3 with SC clearance

Desirable:

• Valid UK driving licence and access to a car
• Microsoft certifications such as AZ‑900 and AZ‑104
• Experience supporting large or complex tenant environments

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Technical Customer Service, Systems-Process Engineering, Computer-Network Security, Database Development-Administration, Desktop Service and Support, General-Other: IT-Software Development, Network and Server Administration

Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national).

SeeByte, the global market leader in the development of smart software for uncrewed maritime systems, are looking to recruit an IT Service Lead to join our expanding team in central Edinburgh.

You will have a unique opportunity to play a significant role in a dynamic and world-respected technology company within the exciting field of robotics, with clear development, training and career progression opportunities provided.  This is a fantastic opportunity to work for an innovative and forward-thinking company with an international client base.

Due to the nature of this role, daily office attendance is required and it is not eligible for remote or hybrid working.  SeeByte operates a satellite office in Bristol and occasional, reimbursed travel will be required.

Benefits

We are proud to have and promote a healthy work-life balance in a casual working environment. Some of the benefits include:

• Competitive salary and shared employee / employer contributory pension scheme
• Generous holiday entitlement and option to buy additional holidays after 1 year of service.
• Travel compensation scheme
• Clear development, training and career progression opportunities
• External, online training courses and in-house training
• Offices in the centre of Edinburgh and in Bristol, two great cities to live and work
• Free access to a gymnasium
• Free, on-site parking
• Enhanced family friendly policies
• Showers, lockers, swipe access internal bike store
• Travel season ticket loan
• Annual company day out
• Save money on your commute as SeeByte participates in the Cycle to Work Scheme and Travel season ticket loan. SeeByte also supports an Electric Vehicle leasing scheme.

Main Purpose of the Role

The IT Service Lead will own the end-to-end user experience and provide expert technical support for SeeByte, ensuring the smooth operation of IT service delivery within the organisation. This role involves leading IT service delivery, collaborating closely with colleagues, daily troubleshooting, system maintenance, asset management, and requires a candidate who can quickly integrate with the team and provide excellent support.

Key Responsibilities of the Role

Run the Service Desk: you will be responsible for the health of the service queue, triaging issues, setting and upholding SLAs, following up on issues and managing the backlog. You will collate and report metrics to the IT Manager.

Technical Support & Troubleshooting: you will act as a first point of contact for end-users, resolving hardware, software, and network issues via in-person, email, chat and phone support.

Onboarding and Offboarding: you will assist with the IT aspects of onboarding and offboarding of new employees, ensuring they have the necessary equipment, access and induction training.

Hardware & Software: you will Install, configure, and maintain computer hardware, peripherals, operating systems, and applications to defined security baselines. This includes supporting software like Microsoft Office 365, and hardware such as laptops, videoconferencing equipment and printers.

User Account & Access Management: you will set up, manage, and maintain user accounts, permissions, and access controls across various systems.

Asset Management: you will maintain accurate inventory records for IT equipment and assist in the deployment of new hardware and software, working with vendors and suppliers to keep licensing in good order.

Maintaining Documentation: you will create and maintain technical documentation, including user guides and a knowledge base for common issues.

 

Key Skills, Experience and Qualifications

• Proven experience in a senior IT service delivery position and proficient working with an IT Service Management Platform.
• A relevant IT qualification, such as ITIL 4, Microsoft Certifications (e.g. MD-102, MS-102) or Cisco CCNA.
• Strong customer service and communication skills, with the ability to explain technical information to both technical and non-technical users.
• Strong experience supporting and maintaining enterprise Windows desktop systems. Ubuntu LTS (22.04 & 24.04) support experience would be advantageous.
• Experienced with Microsoft 365 administration including Entra ID, Intune and Teams.
• Comfortable with automation tools such as PowerShell and Ansible.
• Solid understanding of IT security principles, data protection, change management, vulnerability and patch management.

Behaviours that make you brilliant for this role

Leadership & Team Player: you take ownership of your domain and can define strategic plans and road maps and take colleagues with you on the journey to organisational success. You excel at collaborating with colleagues, sharing knowledge, and contributing to a supportive team environment. You focus on the end-user experience, including follow-up, resulting in successful outcomes.

Clear Communicator: your ability to translate complex technical information into simple, understandable terms for a non-technical audience is paramount. You build trust with stakeholders and manage expectations.   You resolve conflicts diplomatically and maintain relationships and service integrity.

Problem-Solving and Critical Thinking: you approach issues methodically, analyse symptoms, identify root causes, and develop effective, innovative, comprehensive solutions that align with the business goals. You anticipate problems early, identify and manage risks and implement appropriate mitigations.

Reliability and Professionalism: you deliver on commitments and meet deadlines.  You maintain composure under pressure and demonstrate ethical judgement. You adapt to change and embrace new technologies, processes and organizational priorities.

Apply

To apply please send a recent copy of your CV and a cover letter to hr@seebyte.com.

As an inclusive employer, SeeByte aims to build diverse teams by encouraging applications from a wide range of individuals.

Because of the nature of the work associated with this post it is subject to special nationality rules, and this is post is restricted to individuals who are UK British Nationals. For this role, due to government security requirements, the term ‘UK Nationals’ must exclude anyone who is a dual national or naturalised British (i.e. originally a foreign national). 

All offers of employment will be conditional to a Baseline Personal Security Standard (BPSS) process and will require a Security Check (SC) clearance once employed. To be eligible for full SC, you generally need to have resided in the UK for the last 5 years. In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks. Please visit the UKSV website for further guidance – United Kingdom Security Vetting – GOV.UK –  https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/sc-guidance-pack-for-applicants

As part of this process, SeeByte collects Personal Data as defined under UK GDPR including proof of identity, nationality and immigration status, right to work in the UK, employment and/or academic references and Basic Disclosure information for unspent criminal convictions. Please see details pertaining to your personal data in our Privacy Notice which can be found at https://www.seebyte.com/privacy-policy

NO RECRUITMENT AGENCIES

Computer-Network Security, Desktop Service and Support, General-Other: IT-Software Development, Network and Server Administration, Systems Analysis – IT

£50,000 to £57,500 per annum (or pro-rata) depending on experience + pension scheme and discretionary bonus

3rd Line ICT Support Engineer

Salary £50,000* per annum – *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 – £40,476).

Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.

Agile working arrangements can be discussed with the successful candidate.

Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.

As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.

Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.

You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge. 

You will be able to demonstrate:

• Excellent ICT Problem solving in a mission critical environment.
• A strong understanding of networking technologies, including switches & firewalls.
• A strong understanding of Microsoft Windows operating system technologies.
• A strong understanding of virtualised server and desktop provision.
• A strong understanding of cloud-based infrastructure.
• An excellent all-round ICT support understanding and working as part of a busy technical team.

Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?

There will be a requirement for some travel for which a pool car will be provided.

The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required.  The postholder will also be required to provide rota cover on the Recall to Duty Scheme.

In return we offer;

• Flexible working hours.
• Family friendly policies.
• Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
• Free, secure on-site car parking.
• Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
• Employee discount scheme (Boost).
• Employee support networks.
• Enhanced Maternity Pay (subject to meeting eligibility criteria).
• Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
• Ongoing training and development opportunities.
• Eligibility to join the Local Government Pension Scheme with generous employer contributions.
• Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

We are committed to equality and fairness at work.  Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.

We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.

Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.

To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931

 

The closing date for completed applications is midnight on 20.04.2025. Interviews will be held in the week commencing 12.05.2025.

For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.

If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.

 

£50,000* per annum – *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 – £40,476).

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website: http://www.annafreud.org/about/.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The Salesforce Admin will be key for the successful operation of Anna Freud’s Salesforce environment which is at the heart of the current digital transformation. We have developed a bespoke salesforce product that truly benefits the user, in a mental health environment. Working within the IT Department this role is essential to ensure that Salesforce operates effectively for internal and external stakeholders.

The Salesforce Administrator is expected to administer the system, aid in designing solutions, and assist in supporting the developments already in place.

The post-holder will work within the IT department in Central Support Team but they will also be working with teams across the organisation as the first line of support for any issues.

The successful candidate will join a small and supportive team of 7 people within a fast paced and busy environment as there is a lot to do, with a mixture of team working but also having the initiative to problem solve independently.

Please email recruitment@annafreud.org with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Fixed-term (two years in the first instance but with scope to extend)

Closing date for applications

Midday (12pm), Friday 1 November 2024.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Wednesday 13 November 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held on Wednesday 20 November 2024.

How to apply

Please click on the ‘Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

£40000

Leading the way in resident empowerment Watmos’ unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people’s lives.

This role involves:

• Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
• Providing first line diagnosis and resolution.
• Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.

The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.

Job Purpose:

• Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
• The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
• The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.

We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.

In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.

Technical Customer Service, Desktop Service and Support

£24,269 plus many benefits.