Founded in 1882, The Royal College of Music (RCM) is a world leading music conservatoire with a prestigious history and contemporary outlook. Our excellence was recognised by the 2026 QS World University Rankings, in which we were ranked as the No. 1 institution in the UK and Europe, and second globally, for both Music and Performing Arts. The College has held global first and second positions in Performing Arts for five successive years, while Music is a new subject introduced to the rankings in 2024.

The IT Department is seeking to appoint a Senior IT Service Desk Engineer. The post-holder will be part of the wider IT support function, with responsibility for providing advanced technical assistance to staff, students and professors. Alongside resolving complex incidents and contributing to infrastructure and process improvements, the Senior IT Service Desk Engineer will help ensure the reliable delivery of day‑to‑day IT services and support the implementation of longer‑term projects.

This is a key technical role, providing 3rd‑line support, acting as an escalation point for complex issues, and helping to ensure the smooth delivery of IT services across the College. The post‑holder will work closely with colleagues across IT and the wider RCM community, supporting a broad range of technologies including Windows 10/11, Office 365, telephony, mobile devices, cloud services and specialist platforms. The role also offers opportunities to contribute to project work, and service desk development, including mentoring junior engineers and building specialist expertise. A friendly, helpful and flexible approach is essential, as is a genuine enjoyment of helping people solve technical problems.

This post is offered on a permanent, full-time basis and is immediately available.

Job reference number: 804-26

Closing date: 9am Monday 15 June 2026

Interview date: Thursday 25 June 2026

 

Salary: Grade 6, £34,350 – £37,968 per annum. Appointments will normally be made to the first point of the grade.

For full details of this position please read the Applicant Information Pack, available to download from the RCM website: www.rcm.ac.uk/jobs

 

To apply, please complete our 1) Application form and 2) Equal Opportunities form (available to download from the RCM website) and submit in Word or PDF format by email to recruitment@rcm.ac.uk

 

CVs without an application form will not be accepted. Please ensure that you include the Job Reference Number when submitting your application.

The RCM is committed to nurturing diverse and inclusive environments for all staff and students to work and learn. We positively encourage applications from suitably qualified and eligible candidates from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

University, Desktop Service and Support

Grade 6, £34,350 – £37,968 per annum. Appointments will normally be made to the first point of the grade.

Planit is a place-based design practice of Landscape Architects, Urban Designers and Visual Storytellers working across five studios in the UK. We’re looking for our first dedicated in-house IT Manager to oversee all our Information Technology requirements.

This is an exciting opportunity to make a real difference, as you’ll be ultimately responsible for the smooth running and development of all our systems, working in conjunction with our third-party support partner.

Key responsibilities:

• Managing and working alongside our IT support partner to address IT-related matters, and extend fixes efficiently across the practice; realising a shift from problem-solving to solution-finding
• Collaborating with external providers to continually enhance and monitor cyber security, including implementation and adherence to Cyber Essentials
• Scoping and delivering future projects to develop our in-house IT systems, policies and processes
• Advising the business on IT strategy and appropriate technical infrastructure
• Interfacing with our internal Technical Working Group to define and implement practice-wide IT protocols, develop efficiencies, and improve technical standards
• Maintaining inventory of all team members’ IT equipment, maintain their efficiency, implement a rolling programme of renewals, plus decommissioning and appropriate disposal.
• Purchasing, setting up and management of all devices, such as laptops, tablets and mobile phones
• Purchasing and allocating software licences including Vectorworks, Adobe, Affinity, Microsoft 365 and Autodesk

Solid knowledge and experience of managing Apple Macs is absolutely essential, alongside a good understanding of Windows Server technologies, backup strategies, Office 365 Admin, and best practice security principles. Any prior experience in Apple device management software would be distinctly advantageous. You will need to be proactive, self-driven, and able to work under pressure and to meet deadlines.

As an effective communicator and collaborator, you will interact with team members, and provide regular updates to the IT Lead, Richard Line, and the Operations Board. We’d expect you to recommend and implement improvements to our systems and workflows to enable the business to run more efficiently and increase our team’s productivity. Assessment of new technology and its potential application will be required to inform robust Business Cases associated with investment, development and training.

Experience working within a similar role in a creative design studio or the built environment sector would be an advantage but not essential; likewise, an understanding of industry-specific IT protocols (BIM/FTPs/BS or ISO standards relating to IT management).

This full-time role (37.5 hours per week Monday to Friday) is based in our Greater Manchester headquarters in Altrincham. The role will involve regular travel (expenses paid) to our four studios across the UK to provide IT support and advice on site as needed. A full UK Driving Licence will be required.

Planit is an Employee-Owned business, with each co-owner taking personal responsibility within their areas of expertise for the benefit of the team, and success of the practice as a whole. As an accredited B Corp, we prioritise people, planet, and profit equally, and welcome candidates who share these values. Balancing environmental and social considerations within purchasing decisions, identification of digital solutions and disposals will be a pertinent facet of this role.

We support our team by providing benefits that include a minimum of 25 days holiday plus bank holidays, flexible start and finish times (core working hours are 10.00am to 4.30pm), company pension, enhanced maternity and paternity pay, support with professional fees, learning and development, and an annual study allowance.

Discover more about our studios and the work we do here.

To apply for this role, please answer the application questions, and upload a copy of your CV.

Salary: £35,000 – £45,000 according to level of experience

Candidates must be eligible to live and work in the UK. If you require sponsorship, please check your eligibility against the relevant criteria on the UK Government website before submitting your application.

No agencies please.

Closing date: Monday 25 May 23:59

IT Project Management

£35,000 – £45,000 according to level of experience

Become a change maker and join Node4.

Node4 have a committed, talented, and diverse workforce that is growing all the time, but as we expand through our own growth and acquisitions, we never lose sight of the most important part of our business – our people. We want you to grow, learn, and evolve alongside us.

So, whether you’re just starting out in your career or looking to progress as an industry professional, Node4 has a place for you.

About the role

As a Public Cloud Second Line Engineer, you’ll provide advanced, customer‑facing technical support across Microsoft Azure and Microsoft 365 within a managed services environment. Acting as a key escalation point from 1st Line, you’ll take ownership of incidents and service requests end‑to‑end – from deep technical investigation through to resolution or structured escalation to 3rd Line engineering teams.

You’ll work hands‑on with cloud and productivity platforms, diagnose complex issues, apply permanent fixes where appropriate, and communicate clearly with customers throughout the incident lifecycle. You’ll also collaborate closely with internal teams to ensure services are delivered in line with agreed SLAs and customer expectations.

This role will also include providing on‑site cover when required at a customer site in West Yorkshire, as well as participation in an on‑call rota, including night shifts.

What you’ll be doing

• Acting as a 2nd Line escalation point for Azure and Microsoft 365 incidents and service requests
• Owning incidents from investigation through to resolution, keeping customers informed throughout
• Providing advanced troubleshooting across Microsoft Azure, including:
  • Virtual Machines
  • Azure Storage, Backup and Recovery
  • Azure Monitor, Log Analytics and alerting
  • Azure Active Directory and RBAC
• Supporting Microsoft 365 services, including:
  • Exchange Online (mail flow, mailbox issues, permissions and hybrid scenarios)
  • SharePoint Online and OneDrive for Business
  • Microsoft Teams (calling, meetings, integrations and client issues)
  • Microsoft 365 security and compliance features (where applicable)
• Escalating complex or high‑impact issues to 3rd Line teams with clear technical detail and evidence
• Supporting planned changes, maintenance and service improvement activities
• Creating and maintaining technical documentation, knowledge base articles and known error records
• Working closely with Service Desk, Cloud Engineering and wider teams to deliver a consistent support experience
• Providing on‑site support when required

What will you bring?

• 2–3 years’ experience supporting Microsoft technologies in a production environment
• Strong hands‑on experience with Microsoft Azure
• Strong experience supporting Microsoft 365 workloads
• Experience supporting hybrid environments (on‑premises integrated with Azure and M365)
• Working knowledge of ITIL‑aligned support environments
• Excellent customer service skills with the ability to manage multiple priorities
• Strong troubleshooting, analytical and problem‑solving capability
• Clear written and verbal communication skills, including technical documentation
• Ability to achieve and maintain NPPV3 with SC clearance

Desirable:

• Valid UK driving licence and access to a car
• Microsoft certifications such as AZ‑900 and AZ‑104
• Experience supporting large or complex tenant environments

What can we offer you?

• Hybrid Working
• Private Medical Insurance or Company Paid Health Cash Plan
• Employee Assistance Program
• 25 days holidays plus your birthday off
• Option to purchase additional holiday (up to 5 days)
• Company Pension Scheme
• Life Assurance x 4
• A diverse workforce
• Employee investment with Node4 training Academy
• Family savings and shopping discounts through the Node4 benefits portal.
• Discounted Gym Membership
• Modern facilities with open and welcoming breakout areas
• Company Social events
• Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide. From three people to a workforce of over 1200. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard. We are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

Technical Customer Service, Systems-Process Engineering, Computer-Network Security, Database Development-Administration, Desktop Service and Support, General-Other: IT-Software Development, Network and Server Administration

Technology Transformation Manager

Salary: £60,400 – £80,800 per annum

Location: Cambridge, UK – Hybrid

Contract: Fixed term, 12-month contract

Hours: Full time, 35 hours per week

Are you motivated by the challenge of turning ambitious technology visions into meaningful, organisation‑wide change? Join us and lead transformation that shapes the future of how we deliver impact across the globe.

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.  

About the role 

As our Technology Transformation Manager, you will lead the scoping, shaping and delivery of transformative technology initiatives that directly support our strategic vision. You’ll guide a cross‑functional team, ensuring that technology outcomes are high‑quality, aligned with business goals, and delivered with strong fiscal and operational control.

You’ll work closely with senior stakeholders across global functions, providing structure, clarity and confident leadership through complex change.

Key responsibilities and accountabilities include:

• Defining and shaping technology scopes, roadmaps and workstreams to deliver agreed business outcomes.
• Acting as the key link between technical programme delivery, Product Groups and Shared Service teams.
• Establishing technology standards, strategy and quality expectations.
• Managing business cases, benefits, KPIs and OKRs to track delivery and impact.
• Leading risk, issue and dependency management across initiatives.
• Overseeing technical readiness, testing quality and change action plans.
• Managing technical budgets and ensuring return‑on‑investment.
• Building strong senior stakeholder relationships across the organisation.
• Managing internal and third‑party supplier relationships to secure high‑quality, cost‑effective delivery.
• Providing coaching and indirect line management to technical team members.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face-to-face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long-term health condition.

About You 

You will have previous experience as a Programme Manager, Technical Programme Manager, Delivery Lead or Change Lead, with a strong understanding of large, complex programmes and multi‑faceted business or technical change. You’ll bring a proven track record of delivering complex programmes on time and within budget, working closely with business stakeholders in global environments to establish and track benefits. You will be confident engaging and communicating at senior levels, collaborating across functions, and applying user‑centred design and Agile approaches. Your background will include embedding IT‑enabled business change, negotiating and managing third‑party suppliers, and overseeing recruitment, line management, coaching and mentoring to support high‑performing teams.

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:

• Managing successful programmes (MSP) or equivalent
• Agile or Prince2Agile
• APMP or PRINCE2 (Foundation or Practitioner) certification
• SAFe certification
• Change Management (Foundation or Practitioner) or Prosci Change Management Certification
• Experience in service design

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme’s Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long-term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long-term health condition.

Please note that Cambridge University Press & Assessment will not ordinarily be able to provide sponsorship for vacancies of less than 12-months in duration. Applicants must therefore have an existing right to work in the UK to be eligible for this position.

Rewards and benefits 

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance
• Discretionary annual bonus
• Group personal pension scheme
• Life assurance up to 4 x annual salary
• Green travel schemes

Ready to pursue your potential? Apply now.

We aim to support candidates by making our interview process clear and transparent. The closing date for all applications will be Tuesday 10 March 2026. We will review applications on an ongoing basis, and shortlisted candidates can expect interviews to take place from week commencing 16 March 2026.

If you are shortlisted and progressed through the stages, you can expect:

• First stage virtual interview via MS Teams.
• Final stage interview: in-person at our offices in Cambridge. You will be provided with a brief to complete a role related presentation which you will present during the interview.

If you require any reasonable adjustments during the recruitment process due to a disability or a long-term health condition, there will be an opportunity for you to inform us via the online application form. We will do our best to accommodate your needs.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry. 

We are committed to an equitable recruitment process. As such, applications must be submitted via our official online application procedure. Please refrain from sending your CV directly to our recruiters. If you experience technical difficulties or require additional support with submitting your online application, contact the Recruiter.  

Why join us

Joining us is your opportunity to pursue potential. You will belong to a collaborative team that is exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it is safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.

Other

£60,400 – £80,800

Systems Support Analyst

Location: Town Hall, Reigate

Salary: £39,183 to £41,925

Contract: Permanent

Working Hours: Full time, 36 hours per week

 

Can you help us improve the services delivered to our residents and customers?  Do you have software development skills, technical ICT experience and enjoy variety?  Reigate and Banstead Borough Council are seeking an enthusiastic and experienced Systems Support Analyst and it could be the position you are looking for.

 

Joining the small and friendly Business Improvement Team in ICT, you will help deliver the Council’s ICT and Digital Strategy.  You will be able to demonstrate that you are an innovative, supportive, positive and flexible person whilst working on wide variety of interesting business change and application projects.

 

You will be using your knowledge and experience of digital service platforms, API’s, SQL and SQL Server, ETL software, automation tools, ftp, PowerShell scripting, webservices and PowerBI. This could be:

 

• with the Granicus govService digital platform, creating self-service online forms and processes for our residents and customers, or generating efficiencies and business value for our internal service unit colleagues
• integrating diverse back office systems using API’s and webservices
• creating and managing existing SQL databases
• writing and maintaining PowerBI reports
• creating and supporting batch work using scheduled tasks, ftp and PowerShell scripting tools
• working with third party software suppliers on upgrade and migration projects
• troubleshoot third line support calls

 

You will be a self-starter and have excellent analytical and problem-solving skills along with strong organisational and interpersonal skills.

 

The Council is also embarking on the journey to become a larger unitary authority in Surrey which will present opportunities for further career development.

 

Staff Benefits

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We provide you with generous annual leave, flexible working and contribute 15% towards the LGPS pension scheme. You will also have access to a range of discounts including local and high street stores, salary sacrifice schemes including a cycle lease scheme, and discounted ‘Better’ leisure centre membership.

 

Additional Information

For an informal discussion about the role, please call Kenton Reader, Technology Services Manager on 01737 276764.

 

We are proud to be an equal opportunities employer, supporting the guaranteed interview scheme for disabled and ex-armed forces candidates, who meet the essential criteria for the role.

 

Closing date: 16 June 2025

 

Values and Behaviours
Our great working environment and the values and behaviours of every individual and team in the Council, help to evolve the culture of our organisation to become more commercial, innovative and embracing of change. Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

 

See ‘Who we are‘ as a council, to find out more about us.

Click here to view a Job Summary, Person Specification and Employment Pack.

£39,183 to £45,909

3rd Line ICT Support Engineer

Salary £50,000* per annum – *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 – £40,476).

Based at Derbyshire Fire & Rescue Service Headquarters, Butterley Hall, Ripley, Derbyshire.

Agile working arrangements can be discussed with the successful candidate.

Derbyshire Fire & Rescue Service is looking to recruit a 3rd Line ICT Support Engineer to assist in ensuring the IT infrastructure, Systems and Data are fit for purpose, secure, subject to continual improvement, and that our end-users are provided excellent support and customer service.

As a 3rd Line ICT Support Engineer, you will be responsible for providing support for a range of infrastructure technologies, including networking, switches, firewalls, windows servers, end user systems, station end equipment (mobile devices, pagers, alerters), supporting system administrators and troubleshooting issues across the ICT estate.

Known for your customer-focused approach, you will support the Service’s users, assisting in diagnosing and solving issues across our ICT infrastructure, systems and data including physical, virtual and cloud environments.

You will assist the ICT Service Delivery Manager in providing excellent support to business-critical applications, requiring you to possess excellent time management and organisational skills, communications skills, alongside a broad technical knowledge. 

You will be able to demonstrate:

• Excellent ICT Problem solving in a mission critical environment.
• A strong understanding of networking technologies, including switches & firewalls.
• A strong understanding of Microsoft Windows operating system technologies.
• A strong understanding of virtualised server and desktop provision.
• A strong understanding of cloud-based infrastructure.
• An excellent all-round ICT support understanding and working as part of a busy technical team.

Can we count on you to deliver a customer-focused service that is consistent, reliable and focused on excellence?

There will be a requirement for some travel for which a pool car will be provided.

The normal working week is 37 hours, usually worked Monday to Friday, however you may occasionally need to work beyond normal office hours, evenings and weekends as required.  The postholder will also be required to provide rota cover on the Recall to Duty Scheme.

In return we offer;

• Flexible working hours.
• Family friendly policies.
• Annual Leave entitlement of 27 days, increasing to 32 days after 5 years’ service.
• Free, secure on-site car parking.
• Health & wellbeing services, including free access to gyms at Derbyshire Fire & Rescue Service locations.
• Employee discount scheme (Boost).
• Employee support networks.
• Enhanced Maternity Pay (subject to meeting eligibility criteria).
• Occupational Sick Pay subject to length of service, increasing up to 6 months’ full & 6 months’ half after 5 years’ service.
• Ongoing training and development opportunities.
• Eligibility to join the Local Government Pension Scheme with generous employer contributions.
• Eligibility to join Additional Voluntary Contributions (AVC) offering highly beneficial tax advantages.

We are committed to equality and fairness at work.  Applications are encouraged from all diverse communities. Under the Disability Confident scheme, we will offer an interview to a fair and proportionate number of applicants with a disability that meet the essential criteria for the role.

We are committed to safeguarding and promoting the welfare of Adults, Children and Young People. Our recruitment and selection procedures reflect this, and all staff are expected to share this commitment.

Police security vetting procedures at the appropriate level will be requested for the successful applicant. Please note that, due to the nature of security checks undertaken, applicants must have 3 years continuous residency in the UK up to the date of the application and Home Office approval for indefinite leave to remain within the UK.

To apply please visit: https://www.jobtrain.co.uk/derbyshirefire/Job/JobDetail?JobId=931

 

The closing date for completed applications is midnight on 20.04.2025. Interviews will be held in the week commencing 12.05.2025.

For an informal chat regarding the role please contact the ICT Service Delivery Manager Brett Clements on 01773 305344 or email bclements@derbys-fire.gov.uk.

If you have a disability and need assistance completing the application form, please contact the Service Centre on 01773 305441.

 

£50,000* per annum – *the salary includes a market supplement (reviewed annually), base pay band Grade F (£36,124 – £40,476).

About Us: At Breathe, we’re proud ourselves to be one of the leading IT businesses in the region, working with a diverse array of local businesses and schools. Our team thrives in an innovative and supportive work environment where we think outside the box and value every team member’s contribution. If you’re looking for a place where you can grow, learn, and make a real impact, then Breathe is the place for you.

The Opportunity: We are excited to offer an excellent opportunity to enhance your skillset and elevate your professional profile as an Snr IT Technician. In this role, you’ll be at the forefront of ensuring seamless IT operations and service delivery across various customer sites. As part of our dynamic team and with the necessary coaching and training you will have the chance to dive into IT Management & Support, Manage Projects and perform installations.

Based primarily in our fantastic Cambridge office, you will also engage in customer site visit days, building strong relationships with both your colleagues and customers. This role promises exposure to a wide range of projects and the chance to learn from leading product vendors in our market.

What You’ll Bring: To thrive in this role, you should have solid experience in:

• Customer service within an IT environment
• Servers & Storage management
• Physical Network infrastructures
• Server Virtualisation
• Microsoft Desktop and Server Technologies
• Group Policy management
• Office 365 Administration and Managment
• Cloud technologies, especially SharePoint administration

We are looking for someone who has a valid, clean driver’s license and the ability to pass a DBS check due to the sensitive nature of the data and sectors we serve. As this is a hybrid role, you will need to work from our Cambridge office on certain days and should be able to commute to the office easily. We ask that applicants live no further than 1.5 hours’ drive from CB3 0QH.

Why Join Us? At Breathe, we invest in our team by creating a positive work environment and offering ample opportunities for professional growth. Here’s what you can expect as part of our team:

• Great work environment and supportive team
• Hybrid working model (combination of home, office, and customer sites)
• Competitive salary
• 31 days of annual leave (including 8 bank and public holidays)
• Holiday Loyalty Scheme (additional holiday entitlement increases with time served, starting at your first anniversary and then every second year)
• Company mobile phone
• Comprehensive medical plan
• Company pension scheme
• Annual bonuses
• Birthday treats and recognition
• Personal Development Plan (Technical Mastery Programme) to support your career growth

Location:
Girton, Cambridge, CB3 0QH
(Please only apply if you are within a maximum 1.5-hour travel radius of our office).

Job Type:
Permanent, Full-Time

Start Date:
As soon as possible

Ready to Take the Next Step?
Join our team and become part of a company that values innovation, teamwork, and professional growth. If you’re ready to make a difference and advance your career, we’d love to hear from you!

Apply today and be part of a vibrant community that’s shaping the future of IT Support.

Please send your CV to careers@breathetechnology.com

Service Desk Team Leader

£27,729 – £30,311 per annum

37.5 hours per week

Permanent

 

About Us

Hartpury University and Hartpury College are among the UK’s leading specialist education providers in agriculture, animal, equine, sport and veterinary nursing. Located in Gloucestershire, Hartpury University and Hartpury College sit side-by-side on a beautiful 360-hectare campus. We provide world-class facilities to more than 4,500 university and college-level students studying undergraduate and postgraduate degrees, A-levels and diplomas, as well as undertaking industry research. The University is rated top 10 in the UK for Teaching Quality (The Times and Sunday Times Good University Guide 2023) and has 97% graduate employability, whilst the College is rated Ofsted Outstanding in all areas.  A passionate and innovative business culture and exceptional support networks make Hartpury an ideal career choice.

Hartpury is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We particularly welcome applicants that we are underrepresented in, including those from ethnically diverse backgrounds, LGBTQI+ communities, and those living with disabilities. As part of our commitment to equality, diversity and inclusion we offer a range of inclusive policies, flexible working arrangements and a multi-faith space to support staff from different backgrounds. To find out more about our commitment to Equality, Diversity and Inclusivity, please click here.

 

About the Role

• Lead and manage the IT Service Desk by working in partnership with the academic departments and other services to ensure an excellent level of service is delivered to our students and staff.
• Provide hands-on first line support for a range of technologies, including desktop PCs, mobile devices, and cloud solutions.
• Drive continual service improvement, develop service desk reporting, and maintain a comprehensive internal knowledge base to meet SLAs.
• To solve user problems in an efficient and timely way and to provide technical expertise to support and develop effective and efficient internal processes.

 

About You

• You will have demonstrable experience of providing support across an environment which includes Windows desktops and servers, Office, Active Directory.
• Skilled in MS Windows Desktop Support, with a solid understanding of troubleshooting, system support, and network fundamentals.
• You will have previously led or played an active role in developing a service desk.
• You will have strong organizational skills to manage team schedules and documentation, ensuring efficient onboarding and service consistency.
• Experience of developing SLAs and KPIs associated with a Service Desk and call handling.

 

We offer a fantastic package of staff benefits including:

• Hybrid working arrangements with blended approach of office and home working
• 25 days annual leave entitlement plus bank holidays rising to 30 days with length of service
• Wellbeing support including our Employee Assistance Programme
• Generous pension scheme (LGPS)
• Employee Discounts Scheme
• Onsite fitness facilities
• Support for continuous professional development
• Flexible working opportunities available
• Enhanced maternity, adoption and paternity leave

 

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.  We will ensure that all our recruitment and selection practices reflect this commitment.  All successful candidates will be subject to Disclosure and Barring Service checks along with other relevant employment checks. 

 

Click the button below to apply online or telephone (01452) 702135 to request documents by post. 

 

Click here to view the full Job Description and Person Specification

The closing date for receipt of applications is 30th November 2024.

Interviews will be held on the W/C 9th December 2024

 

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

Candidates must be able to demonstrate their eligibility to work in the UK.

 

University

£27,729 – £30,311 per annum

Leading the way in resident empowerment Watmos’ unique approach has put it at the forefront of transforming communities, providing great homes and exceeding expectations. We are seeking an outstanding and dedicated individual who shares our passion for improving people’s lives.

This role involves:

• Being the first point of contact to receive and log incidents/service requests from customers via telephone, email and customer service desk and processing accordingly.
• Providing first line diagnosis and resolution.
• Working as part of a busy, customer focussed team in a technically challenging environment to provide all ICT related services across the group structure.

The successful candidate will have experience of working in a 1st line support role with good all-round technical knowledge of ICT in a multi-site environment and ability to analyse and successfully resolve complex problems or arrange 2nd/3rd line follow up when required. You will also possess excellent verbal and written communication, problem-solving, customer service and interpersonal skills and have a good knowledge and understanding of data protection principles.

Job Purpose:

• Reporting to the ICT Infrastructure and Support Team Leader, the post holder will be part of a small team who provide all ICT related services across the group structure, which comprises of 12 sites, including seven local TMO Offices, one Central Services Office, Three Local TMO Offices and one Central Services Office in London.
• The work of the post holder will directly impact upon services that support front line services, their continuity and delivery.
• The post holder will be required to function effectively in a busy, customer focussed and technically challenging environment providing predominantly 1st Line technical support with a developing element of 2nd Line support.

We are genuinely proud of our diversity, our people, our values, our homes and our achievements and you will support our ongoing evolution.

In line with our ethos as an organisation we are committed to creating a diverse and inclusive organisation with a sense of belonging, where everyone knows their opinions matter and their talents can be fully utilised. We encourage applications from those of all backgrounds and strongly value having a workforce that includes people who have different life experiences.

Technical Customer Service, Desktop Service and Support

£24,269 plus many benefits.

IT Technician Monday – Friday 37.5 hours per week £30,030 – £33,320

The Quadrant, Green Lane, Heywood

This role is Monday to Friday, exact hours to be agreed but to be worked between 8am – 6pm.

Stepping Stone Projects is an established and growing charity providing quality homes and services to help prevent homelessness and transform lives across the North West.

Our support services are aimed at helping our customers develop the skills, knowledge and confidence they need to maintain a stable home and a structured lifestyle before assisting them in the process of securing or retaining permanent independent accommodation.

Whilst the role will be based at our head office in Heywood, the postholder will be required to visit our sites across Manchester and Lancashire to resolve any issues that cannot be dealt with remotely.

The successful applicant will work within a small IT team to support any 1st to 3rd line incidents and service requests. There will be opportunities to be involved with projects working towards the ICT Strategy and Digital Transformation programme.

You will have strong interpersonal skills liaising regularly with both colleagues and external suppliers to resolve any issues. We are looking for someone with excellent technical skills, organisation, administration and the ability to problem-solve.

We would love to hear from you if you can support our charity by:

• Working as a key part of the IT Support team to be one of the first points of contact for all incidents and service requests
• Maintain and develop the ICT infrastructure including Servers and Networking
• New office/site network commissioning as part of continued growth at the charity
• Support IT management to improve the IT service by undertaking development and project work in line with ITIL framework principles
• Provide training to colleagues and coach junior members of the IT Support team

This is a great opportunity for you to build on your existing skills whilst building you career by developing new ones as this is a wide-ranging role with many exciting opportunities.

If you would like any further information on the role please contact recruitment@stepping-stone.org.uk

If you believe that you can bring something special to this role, then apply now by sending your CV by noon on Monday 29th July to recruitment@stepping-stone.org.uk (though please note due to the fast-moving nature of the current job market we reserve the right to close the position earlier).

We want you to be yourself at Stepping Stone Projects we value everything that makes you unique. We recognise and celebrate your difference and together we make Stepping Stone Projects a special and great place to work.

We are a disability confident employer and we will provide reasonable support to disabled applicants throughout the recruitment process. If you need any support to allow you to make an application then please contact recruitment@stepping-stone.org.uk

£30,030 – £33,320