Introduction

Pact is a pioneering national charity that cares for men, women and young people in custody, those with criminal convictions in the community and their children, family members and carers. We have about 400 staff, income of about £10m and work across 60 prisons in England and Wales, with additional probation work and other services over the country.

Pact currently uses software, ECINS, to record and track casework with service users. We have been using the system since 2014 principally for our ‘Family and Significant Other Service’ contracts. These services are commissioned by the Ministry of Justice for custody-based casework support for women and men in prison. We have now outgrown the software in terms of our operational requirements. There are currently Pact 268 practitioners working on c1,400 cases at a time. The case management system is used across multiple other smaller contracts each with their bespoke reporting requirements. This system is also used by a small number of subcontractors/partners of Pact.

Our business needs are changing. We plan to continue to deliver the above contracts. In addition, we have now tendered for a number of contracts under the next commissioning round by the Ministry of Justice for rehabilitation services in support of the Probation Service (known as Commissioned Rehabilitation Services). Decisions are expected August/September. These contracts will require us to have a more comprehensive system in place to meet more stringent and complex reporting requirements. The system would need not only to record the casework delivery but also provide diary management, reporting against KPIs (including incentivised payments against performance targets) and act as our contract management system for these contracts. This would see Pact managing a number of contracts working with between 2,000 to 9,000 people both in custody, and on Probation, per annum, in addition to the above figures.

We need to expedite procurement of a system to meet the needs of the expected new Commissioned Rehabilitation Services contracts. Our expectation is that this system will also need to be fit for purpose for our existing Family and Significant Other Services contracts, and our ambition is to procure a system which we could subsequently transition existing caseloads to, so that we have a single case management system for both sets of contracts. This is important as there will be a significant overlap of cases (prisoners and people on probation) with whom we will work via both sets of contracts, and we require a ‘single version of the truth’.

We now require the support of a project manager to lead the procurement and implementation of a new system working with our Senior Information Officer who is responsible for the day-to-day management, training and support for our case management system.

Overall Target

Procure and implement a CMS at Pact by 11 December 2026, ensuring users are trained and supported in using the system for the mobilisation of a new contract going live in March 2027 and then migrating other operational contracts across to the new system between April and July 2027.

In Detail

1. Review business case and needs assessment and finalise specification documentation.

2. Create an Invitation to Tender (ITT) for relevant software providers and obtain internal sign-off.

3. Lead the promotion, distribution and follow up of the ITT to relevant software providers.

4. Create a scoring grid for tenders and (where needed) attend the most promising demos. The expectation is that at least 5 options will be identified and investigated, with at least 3 viable software options chosen for review.

5. Identify key risks of the project and create a risk register with mitigations.

6. Lead the internal process for deciding the winning tender.

7. Negotiate the best value contract possible with the supplier, in liaison with Pact’s Contracts and Data Protection Consultant (in role).

8. Lead the creation of an implementation plan with the software provider, Senior Information Officer and key Pact stakeholders. Included in the plan will be training for users.

9. Lead the delivery of the implementation plan working with Pact’s Senior Information Officer.

Requirements for Consultant

10. Significant experience of project managing the procurement and implementation of critical IT systems in an organisation of our size.

11. Significant understanding of data protection and the handling of sensitive data.

12. Availability during the consulting period. A maximum of two weeks break could be agreed if there is no detriment to the project deadline.

13. Desirable — experience of software for case history databases or other databases where the individual is the key index.

14. Desirable — experience of working with software used in the public sector, particularly the criminal justice system.

15. Desirable — UK or EU-based.

Application Assessment: Implementation Phasing Plan

Alongside your covering letter and CV, we are asking all candidates to complete a short written assessment as part of their application. This is a deliberate part of our selection process — rather than relying on our own assumptions about how this project should be phased, we want to understand how candidates read and engage with the brief.

Assessment Requirement: Implementation Phasing Plan As part of your application, you are required to submit a short, written phasing plan as an additional document alongside your covering letter and CV. This is a core element of the selection process. Your plan should be no longer than two sides of A4 and address the following:

1. Your proposed phasing of the project from contract award through to full system rollout (April–September 2027), including key milestones.

2. How you would approach the transition from the existing system (ECINS) to the new CMS — particularly the overlap period during which both systems may be in use.

3. Your assumptions — we are interested in understanding how you read the brief and where you would expect to find further information once engaged.

4. Any early risks or dependencies you have identified that could affect the phasing. There is no single correct answer. We are looking for evidence of structured thinking, practical project management experience, and an ability to engage meaningfully with a complex brief under uncertainty.

 

Please attach your phasing plan as a separate document when submitting your application. There is no prescribed format, but we recommend a clear structure with headings. Visual representations such as a simple Gantt or timeline are welcome but not required.

 

How to Express an Interest

Please send a covering letter and your CV to development@prisonadvice.org.uk

The covering letter should outline at least three examples of similar procurements & implementations.

Please also include your Implementation Phasing Plan as a separate document (see Assessment section above).

General-Other: Project-Program Management, IT Project Management, Purchasing, Supplier Management-Vendor Management, Enterprise Software Implementation & Consulting, Systems Analysis – IT

up to £750 per day

Contract: 6 months fixed term contract, full-time
Location: London (hybrid-working)
Closing Date: 15 April 2026

About the role

The Programme Manager is responsible for leading and coordinating a portfolio of related projects to deliver strategic outcomes across Trinity College London’s UK and international markets.

The role focuses on ensuring cohesive programme delivery, aligning multiple workstreams, and driving successful rollout and adoption across diverse markets. It brings together cross-functional initiatives into a structured programme, ensuring alignment to organisational priorities, effective governance, and realisation of benefits at scale.

This is a critical role within change delivery, combining strategic oversight with a strong focus on execution, stakeholder alignment, and market adoption.

Your duties will include, but not limited to:

• Lead the end-to-end delivery of programmes comprising multiple interdependent projects across business and technology domains.
• Define programme structure, governance, and delivery approach to ensure alignment across workstreams.
• Ensure coordination and integration of project outputs into a coherent programme outcome.
• Drive large-scale rollout and adoption across international and multi-market environments.
• Maintain focus on benefits realisation, ensuring outcomes deliver measurable value.
• Establish and maintain programme governance, ensuring alignment with organisational frameworks.
• Provide clear, consolidated reporting on programme progress, risks, dependencies, and outcomes.
• Identify and manage cross-project risks, issues, and dependencies at programme level.
• Support decision-making through structured insight and recommendations to senior stakeholders
• Ensure effective prioritisation of resources in line with strategic objectives.
• Engage senior stakeholders, market leads, and functional teams to ensure alignment and commitment to programme outcomes.
• Act as a central point of coordination between UK and market teams.
• Drive stakeholder engagement strategies to support successful rollout and adoption.
• Communicate programme vision, progress, and impact clearly across all levels of the organisation.
• Lead the adoption of programme outputs across markets, ensuring sustainable implementation.
• Support organisational change and business process improvement initiatives.
• Embed continuous improvement, lessons learned, and best practice across programme delivery.
• Contribute to the development of programme management capability within the organisation.

 

About you

• Demonstrable experience delivering complex programmes within international or multi-market environments.
• Proven experience managing large-scale rollout and adoption initiatives.
• Strong understanding of programme governance, risk management, and benefits realisation.
• Experience aligning multiple projects within a programme or portfolio structure.
• Strong strategic thinking with the ability to translate strategy into coordinated delivery.
• Excellent stakeholder management and influencing skills at senior levels.
• Clear and confident communicator across technical and non-technical audiences.
• Collaborative, adaptable, and able to operate in complex, evolving environments.
• Outcome-focused, with a strong emphasis on value and impact.

 

Our benefits

Trinity provides a work environment that is stimulating, inspiring and fair. Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation. As an employee, you’ll enjoy a range of benefits here at Trinity.

 

Our commitment

Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace. All applications are dealt with in the strictest of confidence.

We actively encourages applications from candidates of all abilities. As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities. We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.

Trinity promotes and welcome applications from a wide range of candidates, including those with criminal records. In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.

To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.

 

How to Apply

To apply, please follow the Apply for This Job link on this page and you will be directed to the Trinity College London application page. We reserve the right to close the advert earlier if we receive a high volume of interest so please do not delay if interested.

Trinity College London does not hold a job visa sponsorship licence and so is not in a position to sponsor visas in the UK.

All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. Upon successful appointment into the role, you will be required to complete our vetting procedures as with all Trinity College London employees. This is carried out by a 3rd party supplier and our standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.

Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice. Trinity College London will hold candidate data on file for no more than six months from application submission. If you want your information to be removed earlier, please contact us directly. If we want to hold your information beyond the six months, we will contact you to get your consent.

Our data protection policy can be viewed in full here.

Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families.

We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.

The IT Project Manager will be key figure for the successful delivery of our transformation plans and it present a fantastic opportunity to deliver projects that will directly have a positive benefit for young people and those who support them.

The IT Project Manager will be responsible for leading on the project management of individual projects and all IT related projects. This will involve managing Salesforce development projects but will include other IT related projects.

The post-holder will be part of the IT department within Central Support Team, but they will also be working on strategic digital implementation projects across the organization. They will be joining a fast paced and busy environment, with plenty of autonomy in managing their own responsibilities but they will also work closely with others to deliver the project therefore a collaborative approach and clear communication skills will be needed to be successful.

Location

Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).

Contract duration

Permanent

Closing date for applications

Midday (12pm), Tuesday 27 August 2024.

Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview

Shortlisted applicants will be notified no later than Thursday 29 August 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews

Interviews will be held between 4 and 6 September 2024.

How to apply

Please click on the ‘Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.

IT Project Management, Program Management, Project Management

50,500

Head of Project Delivery and Governance

London Borough of Enfield
£81,393 to £98,406

Enfield Council is a diverse borough with some of the most exciting transformational regeneration projects happening anywhere in the United Kingdom. As a Council, we are changing the lives of young and vulnerable people through youth programmes and projects. We are increasing our in-borough Special Educational Needs and Disabilities (SEND) provision so that we can care for and educate our children and young people locally in a setting that is right for them. Our SMART Living project is utilising technology to enable Adult Social Care users to achieve happiness, safety and independence and reduce isolation. We deliver award-winning environmental programmes which are enhancing our green spaces and waterways across the borough and bringing rain gardens and sustainable drainage to our urban centres – helping London in our journey to net zero and adapt to a changing climate. As part of our work to keep Enfield clean, we are continuing to support residents and businesses to make better use of resources, reduce waste and improve recycling rates. We are committed to delivering on our five priorities for the borough and its residents, which includes clean and green places; strong, healthy and safe communities, thriving children and young people; more and better homes; and an economy that works for everyone. Underpinning our Workforce Strategy 2023-2028 and Council Plan 2023-2026 is the need to have a forward looking Digital Services team, who can deliver a for for purpose, fit for future technology and project landscape to allow us to create, achieve and exceed our Digital Strategy. Our values are to be bold; make a difference; and show you care. Our behaviours are to take responsibility; be open, honest and respectful; listen and learn; and work together to find solutions.

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THE ROLE

Head of Projects Delivery and Governance will lead the projects and programme function, providing strategic direction and leadership to the team managing the technical change programme and project portfolio, ensuring projects are prioritised, adequately resourced, successfully delivered on time and providing excellent VFM whilst being respectful of project governance. A crucial part of this role will be preparing and presenting any business cases and overseeing all IG and FOI requests making sure that they are responded to in a timely manner in accordance with guidelines.

INFORMATION

For further details, please click on the role profile and useful links below. For more information, please contact Rosalind Lambert via EnfieldProjects@starfishsearch.com or on 07756292779

£81,393 to £98,406