Business Analyst Full Time

American Express
You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Global Merchant and Network Services (GMNS) lead our company efforts to accelerate merchant coverage and to ensure Welcomed Acceptance for our Card members.

Our strategy to increase Amex acceptance across small merchants is driven primarily through 3rd party partners ranging from fast-growing fintech Payment Facilitators to long-established businesses that originated from banks. The UK based Payment Facilitators and Small Merchant Partnerships team (PF & SMP) manage a base of over 3M+ small merchant relationships across UK & Europe.

Across Europe, we’ve seen tremendous success in recent years with soaring small merchant coverage and we’re now embarking on the next phase to take our acceptance to unprecedented levels. Critical to that will be ensuring our teams have best in class analytics and insights to fuel our growth.

This opportunity is to join our Insights and Reporting team sitting within the PF & SMP team and responsible for carrying out regular data analytics and performance reporting around key acceptance metrics.

You will provide support with dynamic projects and business critical updates to achieve coverage and revenue growth of the business. The team also provides Sales enablement and Account management support covering functional and operational processes specific to the PF & SMP, to help the business achieve goals efficiently. We know that the way to meet and exceed our targets is through teamwork, clear accountability, and a strong, collaborative culture. We place a high value on ensuring that individuals achieve their potential.

We are looking for a strong and experienced, self-driven data analytics professional. This role will be supporting partners and colleagues across the wider team and represents a great opportunity to gain experience in a fun and fast paced environment. The Business Analyst will be working very closely with the Partner Management teams to provide and facilitate reporting and analytics solutions as well as collaborating closely with key business partners like Marketing, Compliance and Central data insights teams to make sure that managers are well equipped with their partner’s key results to drive business objectives. The role provides a great deal of exposure into the workings of merchant recruitment and partner managers. We ensure a wide range of opportunities to grow and shine in a commercial environment by utilising their skills and experience.

How will you make an impact in this role?

• Proactively support Partner Managers, working closely to assist with day-to-day activities including data analysis, devising slides for customer review meetings and performance reporting.
• Build and improve the performance tracking and scorecard management process to facilitate internal and external performance review meetings for all levels within the team.
• Support senior leadership reviews through insights and analytics regularly monitoring the business performance.
• Lead and support on a variety of projects e.g. coverage reporting, merchant acquisition & activations with an aim to identify improvement opportunities and business recommendations using data based insights.
• Perform comprehensive account maintenance and hierarchy gathering understanding of Internal Amex CRM platforms like Merchant force and Genesis.
• Be able to facilitate discussions while ensuring compliance and strong governance over partner management activities and follow strict ONCOP policy of data sharing within and external Amex.

Minimum Qualifications:

• Self-starter and experienced individual with inquisitiveness to learn and grow in data analytics field.
• Demonstrable proven years of experience in handling big data from large structured/unstructured data sets.
• Highly capable user of Excel and PowerPoint with experience of data analysis to ensure informed decision making.
• Basic Proficiency in either of the data analytics languages is must (SQL/Python programming) for data transformation and analysis.
• Advanced MS-Excel experience is a must (Slicers/dicers, using developer tools i.e., Visual Basic or analyst pack within Excel)
• Demonstrated ability to flex between multiple Internal data extraction servers like Yellowbricks, Cornerstone, Hive etc.
• Strong written and verbal communication skills with a high attention to detail
• Knowledge of any of the following CRM tools like Genesis, Merchant Force, Salesforce or MIRA is good to have.
• Business knowledge of Card business and its related operational processes is a plus
• Project management experience 1-2 yrs in delivering dynamic & time critical data heavy projects is preferred.
• Appetite to adapt or familiarity of Tableau/other visualization software will be a plus
• University degree in any Commerce or Computer Science subject is a must. Master’s degree/diploma is a plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.