Director, Product Management Center of Excellence (PMCE) Full Time

AFBA
About the Role:

Grade Level (for internal use):
13
The Role: Director, Product Management Center of Excellence (PMCE)

As Director, Product Management Center of Excellence within Business Operations, you will lead a team dedicated to partnering with Product Managers in Business Lines across the CI division. Your role will be pivotal in optimizing and standardizing processes to maximize the efficiency and effectiveness of our Product Management teams. This position offers a unique opportunity to play a key role in shaping our success while ensuring well-governed processes and cross-functional collaboration.

The Team: The Product Management Center of Excellence team collaborates with around 140 Product Managers across 4 Business Lines, as well as APMO, Digital Product Management and the Product & Commercialization Committee, to optimize processes, standardize practices and ensure effective governance. This small but impactful team supports BL Product Managers across a wide range of areas such as tooling, onboarding & training, problem solving & transformation, defining roles & responsibilities, maintaining the PM community, publication of release notes, building reporting and disciplined operational execution of projects.

The Impact: As the leader of the Product Management Center of Excellence team, you will be responsible for developing your team’s vision, goals and priorities. You will be a key partner to the BL Product Management community across all Business Lines, influencing how they operate and helping them deliver value to our customers. You will be connected to stakeholders across the organization and at all levels. In this critical role you will contribute to the success of our products, teams, and organization as a whole. Your leadership and operational expertise will play a vital part in achieving our strategic objectives and driving innovation in our product offerings.

Responsibilities:

• Lead a team of dedicated professionals focused on providing end-to-end support to 140 Product Managers across 4 Business Lines.
• In collaboration with PMO, Digital Product Mgt, and the Product & Commercialization Committee (PCC) develop a vision and strategic approach to streamline and optimize the Product Development Lifecycle (PDLC).
• Collaborate closely with BL Product Managers to understand their unique needs and challenges, implementing standardized processes that enhance their effectiveness.
• Champion operational excellence by identifying areas for improvement, implementing best practices, and ensuring alignment with organizational goals.
• In collaboration with PMO and Digital Product Mgt, drive the evolution of tools, workflows, and technologies that support BL Product Managers, enhancing the overall efficiency and capabilities of the teams.
• In collaboration with control partners, and in line with industry best practice, develop, maintain and oversee policies, quality controls and governance processes that ensure consistency, compliance, and high-quality outputs.
• Support BL Product Managers with onboarding, ensuring training needs are met, and that centralized repositories are used for documentation.
• Organize/develop KPIs and provide analysis to aid the Business Lines & PCC in making successful product decisions.
• Create a Product Community across the Business Lines while providing independent strategic input.
• Standardize the Commodity Communities to ensure they are functioning optimally and share best practices across the groups.
• Develop and continuously improve product release notifications utilizing different media such as web notifications and video.
• Host the monthly Product Management Leadership meeting with relevant topics and supporting materials that will lead to successful business outcomes.
• Ensure operational (excl. tech/data) execution is organized and completed across functions for projects prioritized by the PCC.
• Review roles and responsibilities of the BL Product Management teams, and across the PDLC, to understand where functions and accountability are held. Create a roadmap for transformation and execute this effort.
• Play an independent role with the Business Line and Commercial teams by understanding product performance and providing feedback.
• Support the PCC’s Voice of the Customer workstream (and others as needed) to provide analysis for future product development.
• Closely partner with the APMO team and escalate any failures of adherence to the Product Governance framework plus critical product deliveries that fall off track or are at risk.

What We’re Looking For:

Required Qualifications:

• 10+ years of experience with product and/or project management, ideally within a technology, data, or financial services company.
• Undergraduate degree required.
• Experience with managing/leading/creating high-performing teams in different global locations.
• An understanding of market delivery/content creation platforms and the integrations with other internal systems/databases.
• A proven track record of delivering projects in collaborative Agile team environments.
• The ability to present to business and technical audiences commanding sufficient subject matter expertise.
• The ability to multi-task and manage multiple projects simultaneously and under tight deadlines.
• The ability to engage effectively and credibly with a senior audience.
• Exceptional project management & organizational skills.
• Proven ability to build senior-level relationships, to lead cross-functional teams, and to influence decision making.
• Ability to develop strong partnerships with senior leadership across CI including, Commercial, Technology, Compliance, Risk, Finance and Legal.
• Significant experience working within a product organization; you understand common product lingo, product development cycles, and can bridge knowledge gaps between technical and non-technical teams.
• Experience in process mapping, documenting standard operating procedures, and checklists/tools.
• Agile development skills, experience as a Product Owner (PO) writing user story, managing a backlog.
• Proactive nature and always seeking to move projects forward.
• Strong communication skills and the ability to break down complex or detailed topics so that anyone can understand them, regardless of the audience.
• Thrive in a matrixed and cross-functional environment.
• Ability to engage in the details and solve problems creatively.
• Strong judgement/pragmatic approach to product operation with the ability to frame and drive balanced decisions.

Preferred Qualifications:

• Background and expertise with business operations, systems and technology; CRM, or billing systems (e.g. Salesforce, Oracle, Zuora), APIs.
• Graduate Degree
• Experience or qualification in Pragmatic Marketing (Pragmatic Institute) or similar Product Management qualification

Attributes:

• A continuous learner who stays updated with the latest trends and developments in product management and operations.
• Calm and focused under pressure, able to operate effectively in a rapidly evolving business landscape.
• Exceptional people manager, adept at motivating and leading teams towards achieving strategic objectives.
• Decisive and confident in making critical decisions while considering diverse perspectives.
• Open to embracing new skills and approaches to enhance product operations.
• Approachable and skilled at building relationships across different levels of the organization.
• Strong analytical and problem-solving skills, with the ability to navigate complex challenges.

Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $117,800 to $244,700. Base salary ranges may vary by geographic location. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here .

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit .

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day . click apply for full job details