Helpdesk Engineer Full Time

Cubiq Recruitment
1st/2nd Line Helpdesk Engineer
Central London Hybrid
Salary range £35,000 – £38,000 plus excellent benefits package

The Company
A well-established and innovative Managed Service Provider specialising in delivering high-level and reliable technology solutions. They excel in areas such as Network Management, Technical Support, Cloud Computing and Cybersecurity, supporting businesses with tailored expertise to drive growth.

This is your opportunity to step into a critical role within the Service and Support department, where you will provide advanced technical expertise, support and problem resolution across a wide range of technologies.

They are really looking for someone who has the ability and keenness to learn as all technology is complex and enterprise-level. A full in-depth training period is given on the start date including 121s, Workshops, training courses and more!

Benefits

• Birthday off work
• 20 days Annual Leave + Bank holiday
• Private Medical care Including Optical and Dental
• Perk Box discounts, retail
• Cycle to work scheme
• Season Ticket loans
• Lunch/Refreshments in the office
• Staff engagements Monthly team activities and Meals
• Training Allocated training budget, this is done on a personal basis on what you would want training/certifications on
• Training tools and Information banks
• Enhanced Sick pay
• Annual Salary reviews & personal promotion plans

As a 1st/2nd Line Helpdesk Engineer, you ll be expected to:

• Triage and troubleshoot 2nd Line tickets with the ability to identify Major Incidents
• Administer and optimise systems, ensuring compliance with cybersecurity standards and delivering seamless performance
• Provide high levels of customer service to all end users
• Contribute to the success of a high-performing team while developing your skills through exposure to new technologies and environments

Can you?

• Provide expert-level support for Windows, Office 365 & Microsoft tools and services?
• Identify Major Incidents?
• Excel with Active Directory, Entra, Mimecast and Operating systems?
• Demonstrate experience with email applications, including administration of enterprise email and customisation of Microsoft Office Suite applications?
• Explain your knowledge/experience of networking technologies?
• Work under pressure, manage client expectations, and deliver quality solutions within deadlines?

Desirable

• Audio Visual support experience

If the above sounds like you, then I would love to speak with you about this exciting position!

If you are passionate about delivering quality IT solutions and thrive in fast-paced environments, this role offers you a chance to grow and make a tangible difference.

If you are interested in pursuing this opportunity, please apply with your CV and I will look to speak with you as soon as possible.