IT User Support Technician Full Time NEW

Muslim Hands

Vacancy Reference Number:

ITUST/IT/FS/UK-R1

Position title:

IT User Support Technician

Reports to:

Infrastructure Manager

Location:

Muslim Hands, Gregory Boulevard, Gregory House, Nottingham, NG7 5JE

Hours of Work:

Full-time, 35 hours per week

Salary guideline:

(Up to) £35,000.00 per annum (commensurate with experience)

Terms of Employment:

18-Months Fixed Term Contract (Extendable and renewable subject to successfully completing the initial 6-Months Probationary Period)

Application Process & Closing Date:

Please send an introductory email telling us why you are suitable for the role along with your CV by no later than 5th November 2025.

Approx. Interview & Role Commencement Date(s):

Interviews: ASAP

Start: ASAP thereafter

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online Interview with Muslim Hands; therefore, please familiarise yourself with ZOOM and MS Teams post successful submission of your application.

Other Information:

Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office in Nottingham and a fundraising team in Whitechapel London; occasional travel between the two locations. Muslim Hands UK is seeking an enthusiastic and passionate individual to join our team during an exciting period of growth and change as we have ambitious plans to grow our activities by 2025.

Muslim Hands is an NGO that is at the forefront of delivering live saving aid and emergency relief to those who need it most, as well as building long term solutions that help the needy and impoverished worldwide.

The Fundraising team is young, diverse and dynamic and is set up to deliver and turn around tasks efficiently in a fast-moving sector. We thrive on new and creative ideas, always keeping the needs of our donors first and foremost.

The Role:

Are you passionate about IT and enjoy helping people solve problems? Muslim Hands is seeking an enthusiastic IT Support Technician to join a small but dynamic team managing our IT systems and supporting end users across the charity.

The ideal candidate will be hardworking, eager to learn, and have hands-on experience in workplace IT support. You will work closely with the IT Manager to maintain and enhance the hardware, software, and systems that keep our charity running smoothly.

Key Responsibilities:

Deliver timely technical support to end users via phone, email, remote tools, and in person.

Diagnose and resolve hardware, software, and networking issues efficiently.

Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment.

Provide support for Microsoft Windows, Office 365, and line-of-business applications.

Administer and troubleshoot VoIP telephony systems, with familiarity in SIP phone systems.

Manage user accounts, permissions, and security groups within Entra AD and work within the Azure environment.

Track IT support tickets, documenting resolutions and any remedial actions taken.

Assist in maintaining and upgrading IT infrastructure, including networks, servers, desktops, laptops, and other equipment.

Perform regular system maintenance as directed by the IT Manager.

Maintain accurate documentation, including Asset Registers, IT Policies, and Departmental Workflows.

Provide out-of-hours support during agreed periods.

Undertake any other reasonable responsibilities as required by the IT Manager.

Uphold and promote all Muslim Hands Policies and Codes of Practice.

Skills and Experience

Master s degree in Information Technology, Computer Science, or equivalent experience.

Previous experience in a technical support/helpdesk role.

Hands-on experience with VoIP systems (setup, support, troubleshooting).

Strong knowledge of Windows operating systems, Microsoft 365, and common business applications.

Understanding of networking concepts (LAN, Wi-Fi, VPN, TCP/IP).

Excellent interpersonal and communication skills, with a customer-first approach.

Strong team player.

Passion for supporting the charity/third sector.

Essential for Successful Postholder to:

• Possess the ability to demonstrate current eligibility to work within the United Kingdom
• Be able to either:

1. Provide a valid Disclosure Barring Service (DBS) certificate (issued within the last year) when requested by Muslim Hands;

OR

2. Undertake to provide full cooperation for Muslim Hands to perform a DBS Check at the required level appropriate for this / similar role.

• Demonstrate Muslim Hands values and ethics in own working practices, approach and conduct
• Support with other Fundraising activities from time-to-time, committing to partake in live TV-Appeals during our peak periods.
• Undertake any reasonable responsibilities as required by Line Manager
• Promote and adhere to all Muslim Hands Policies, Procedures and Professional Practices

How to Apply

Please send an introductory email telling us why you are suitable for the role along with your CV by no later than 5th November 2025. Please note your application will not be considered if you don t meet the essential requirements of the role.

We reserve the right to end the application procedure early should the right candidate be found.

NB: This Job Description is illustrative and non-exhaustive in scope. The post-holder may be required to undertake any reasonable tasks as and when required by Line Manager from time to time to reflect the changing needs of the Organisation.