Application and Project Support Analyst Full Time

Merton, London
Proactive Appointments

Application and Project Support Analyst

Our client, a leading global organisation are looking for an experienced Application and Project Support Analyst who can hit the ground running to start ASAP on a full time permanent basis. The client is ideally looking for sound experience within Business Applications Support and NOT a 2nd Line Support person.

Skills/Experience

• Strong business application knowledge.
• Business Applications Support
• Excellent troubleshooting skills
• Able to set up campaigns and policies
• Configuration
• Good at following processes and documentation
• Strong verbal and written communication skills
• Good organisation skills
• Ability to take part in workshops with business users to gather requirements for changes within applications
• Quality and objective analysis of data and process
• Good understanding of Microsoft packages, Office, Visio and Project

Key Responsibilities

• To understand the key systems and be able to provide assistance on a day-to-day basis when required.
• Becoming a fully competent systems administrator in a variety of business applications, including their CMS, Engage, Assist/Sprint and APAK, and Connect (POS)
• To manage workload and helpdesk tickets using internal helpdesk system.
• Deliver key areas of internal changes such as online documents, workflows, products.
• Review and improve existing application support processes and ensure that documentation is kept updated
• Work with the Business change team where further support is required to resolve issues or to implement changes
• Basic technical IT support to the Business when required.

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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