AWD Support Analyst Full Time

Milton, Cumbria
Anthony James Consulting

AWD Support Analyst – Long Term Contract – In Scope – Flexible Location (London, Milton Keynes or North) and part remote working.

We have an exciting opportunity available for an AWD Support Analyst to join our clients IT team. You will be supporting the AWD system which is an Image and Workflow solution provided by SS&C to support our Customers. This role will work in a team providing BAU and Change support for the AWD system, investigating and resolving issues raised by end users and delivering change as required. As an IT team, you will work collaboratively with business stakeholders and other technology teams (including third parties) to deliver support and change. Part of your role will be to ensure that requirements are analysed and delivered smoothly following our clients governance practices.

Responsibilities for the AWD Support Analyst –

• Our client is planning an upgrade to AWD and you will become the overall AWD subject matter expert.
• You will drive the change process, from process mapping, through design and data analysis to development, testing and deployment of the AWD changes.
• You will be key in identifying & appropriately addressing risks and issues.

Experience required for the AWD Support Analyst –

• Strong IT analyst experience supporting and delivering changes to the AWD application.
• Problem solving skills and ability to break down complex problems into manageable pieces.
• Excellent analytical and modelling skills, analytical mindset, evidence-based approach.
• Collaborative approach and ability to build rapport with all stakeholders.
• Ability to manage multiple concurrent tasks, prioritising appropriately
• Strong communication (oral and written) & interpersonal skills

Desirable –

• Familiarity with Business Process Modelling Notation (BPMN) and experience with designing business process diagrams.
• Experience of key tools (JIRA, ServiceNow, Confluence)
• Experience of Salesforce and/or Appian used in a workflow and imaging environment would be of interest.
• Experience of working with both waterfall and Agile methodologies.
• Incident and problem management experience.