Senior Software Engineer (Must be in the UK) Full Time

Knewin

We are seeking an experienced Senior Software Engineer to become a pivotal member of our technology team, to help us build advanced, human-like generative voice assistant technologies designed to transform the landscape of customer service.

As part of the voice infrastructure team, this role is responsible for maintaining and improving our platform’s reliability, scalability and performance across multiple regions, as well as developing new features and integrations. If you’re passionate about technology, enjoy tackling challenges, and are eager to contribute to our friendly and innovative environment, we’d love to welcome you aboard!

Key Responsibilities:

• You will be building, configuring, and maintaining cloud infrastructure, and working with the team to deliver generative voice assistant products.
• You will be shaping our multi-tenanted platform strategy, making it more robust, secure, and scalable.
• In collaboration with the other platform and deployment engineers, you will be responsible for troubleshooting network traffic issues, infrastructure resources issues, and integration issues, making fixes, as well as proposing long-term strategic changes to make the platform better
• You will be taking an active role in software development through writing code, testing, as well as contributing to design ideas and documents and performing code reviews.

Minimum Requirements:

• BS degree in Computer Science or a related technical field involving coding, or equivalent industry experience.
• 3-4+ year(s) of commercial software development experience
• Experience with algorithms, data structures, complexity analysis, and software design
• Experience with one or more programming languages such as Python or Golang
• Proficiency in verbal and written English communication
• Experience with one or more cloud services: AWS, GCP, Azure
• Experience with professional software engineering best practices, such as coding standards, code reviews, source control, build processes, and testing

Preferred Requirement(s):

• MS degree, or further education in Computer Science or a related field
• Experience with Docker / Kubernetes
• Experience with AWS compute platforms including EKS and ECS.
• Experience with data technologies such as SQL, Redis, and DynamoDB.
• Experience with streaming and VOIP technologies like SIP and WebRTC
• Experience with security best practices for Enterprise software, multi-tenancy and building solutions adhering to data protection regulations

Our interview process:

• An initial phone call (30 minutes) with the hiring manager
• A take-home coding problem
• Two back-to-back technical interviews (45 mins each), one for coding and problem solving, one for architecture design
• A 30 minute behavioral interview with our Management Team

25 days holiday, plus bank holidays

Flexible working from home policy plus a one-off WFH allowance when you join

Work from outside of the UK for up to 6 months each year

Enhanced parental leave

Yearly learning budget

Bike2Work scheme

Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.